My good friend Eric Wetlaufer has kindly agreed to help me with some tips for anyone out there who is about to enter the world of work. Eric runs a small delivery business which handles sensitive and important documents which are then taken to court and other businesses in the Wesson area. Something Eric loves to do is take on young staff and enjoys the process of giving them early experience of the world of work. Today I want to talk about Eric and his expectations of his employees, to give you and idea as to what you should be like when looking for a job.
In most cases of young students coming to work for Eric he tells me that punctuality is a real issue, something which he doesn’t have much time for. Eric tells all of his staff about the 3 strike rule when it comes to lateness, with anyone over 30 minutes late on 3 occasions fired, those who are less late than 30 minutes must work it back at the end of the day or get a strike.
Something which Eric always tries to instill in the men and women that work for him is a friendly attitude and approach with his clients and customers. As Eric rightfully puts it, a smile costs absolutely nothing yet it can easily brighten up someone’s day and give the company a good reputation.
Eric says that new students who come to work for him should not expect an easy ride and that they should be prepare to work very hard. In fact what Eric often does to get the most out of his workers is to give them more work than they can possibly handle in the first week which of course they fail, yet usually exceed realistic expectations, and then showing them what they are capable of when the pressure is on.
There are many times in the business when an order is declined or a piece of information doesn’t get from A to B and the client is angry. In these situations he obviously prefers his new recruits not to be involved but if they are he expects them to be able to think quickly and try to find a solution to the problem. Eric says that many of the kids who come to work for him wilt in such a situation, rather than confidently seeking a resolution to the issue.
Eric also requires his members of staff to be reachable at all times when they are working, either via email or phone. Despite the fact that he gives a handset to the worker when they start, many lose this or fail to turn it on during their shift, something which Eric explains frustrates him very much indeed.
Beyond these Eric also expects fidelity, he believes that if he gives you a chance, that you should repay it with loyalty. These are the basic requirements for both Eric’s company and many more, so they are attributes which you should try to add to your locker.